Guidelines for Addressing Concerns and Complaints

Do you have a concern or issue within your player’s team? To support our commitment to a safe and positive environment, all concerns, questions, or complaints should be addressed through a clear, consistent, and fair communication process. This guide outlines the steps for raising issues, encourages resolution at the earliest possible level, and ensures that more serious matters are escalated appropriately through the proper channels, while maintaining respect for all parties involved

Please allow a 24-hour period before sending emails or filing formal complaints to provide time to cool down. The goal is for minor issues to be addressed and resolved at the team level whenever possible. If a parent or guardian has a concern regarding a member of the coaching staff, they should discuss with the team manager/parent liaison, in addition notify both the Coaching Director and the Divisional Director. Parents, coaches, managers, and guardians should not escalate matters directly to the GELC or ALA. If necessary, the Club President will handle any escalation to the GELC.

While many day-to-day concerns—such as team logistics, coaching decisions, or minor disputes—can and should be addressed directly at the club level, issues involving maltreatment, abuse, discrimination, or other serious breaches of safe sport values must be reported through the Alberta Safe Sport Complaint Mechanism (ABSSCM). This distinction ensures that routine operational matters remain within the club’s responsibility, while more serious concerns are handled independently through a transparent, third-party process designed to protect participants and uphold the highest standards of safety.

The Alberta Lacrosse Association (ALA) has launched the Alberta Safe Sport Complaint Mechanism (ABSSCM), now the exclusive process for reporting and resolving maltreatment complaints. Alongside this, the ALA has adopted the Alberta Universal Code of Conduct (AB UCC) and the Reporting and Independent Resolution Policy (RIRP).

ALIAS Solutions Inc., is an independent service that allows confidential reporting via web or phone. All cases will be managed by ALIAS’s third-party team, ensuring transparency and accountability.

This initiative places ALA at the forefront of safe sport in Alberta, reinforcing the commitment to a respectful, inclusive, and supportive lacrosse community.

Safe Sport is more than policy—it’s a promise. Every participant deserves an environment free from abuse, discrimination, and harm. Your voice and actions matter: speak up, support others, and help build a culture where safety is the standard.

To read more: https://albertalacrosse.com/content/safe-sport

To report a complaint to ALIAS - https://app.alias-solution.com/contact/en/ab100